For Local Toll (Directory Assistance) Service Divide the total Local Usage Cost by the total number of Local Minutesįor this blog post, wehave not addressed bundled or unlimited local usage plans.
Sum the number of local Initial Minutes and Additional Minutes for each telephone line. Sum the total charges for each telephone line to determine the total Local Usage Cost. Locate the ‘Local Usage’ section of the telephone bill. To calculate how much you are paying per minute for local calling follow these steps: Once you have received your CSR, you can then identify which features are on each phone line, then you can utilize ATT’s website (or another conversation with ATT customer service if you can bear waiting that long to speak with a human) to determine the monthly price you pay for each feature. The CSR is the complete record of all your telephone lines, services and features in a particular account. The best way to determine what features are on each of your telephone lines is to call ATT and request your Customer Service Record (CSR). It makes it that much more difficult to do an ‘apples-to-apples’ comparison with services offered by ATT competitors. This is problematic for understanding the true cost per telephone line when the cost of features is thrown into the mix. You will find them itemized on the first telephone bill you receive after the Features are added (in the ‘Additions and Changes to Service’ section), but after that, they are lumped into the ‘Monthly Service Charges’ section. Unfortunately, Advanced Features (things like Caller ID, Call Waiting, etc.) do not appear on every ATT phone bill as separate line items. Monthly Services Charges + Additions and Changes to Service – Promotions & Discounts ÷ Number of Telephone Lines = Cost per Telephone Line To determine how much you pay for telephone lines on a monthly basis, use this calculation: Local Toll (Directory Assistance) Service. 
Features (e.g., Caller ID, Call Waiting, Call Forwarding, Three Way Calling, etc.). Your telephone service may be comprised of several components, including but not limited to: Divide the total Federal Subscriber Line Charge by $4.39 (this happens to be ATT’s Federal Subscriber Line Charge for each phone line).ĪTT’s Federal Subscriber Line Charge per Line. Find the ‘Federal Subscriber Line Charge’ and write down the total dollar amount billed. 
On your ATT telephone bill, locate the ‘Surcharges and Other Fees’ section.So what is the most reliable and accurate way to determine how many phone lines you are paying for? Unfortunately, this method won’t provide you with an accurate count either because only the telephone lines with usage appear in these sections. Others inventory their telephone lines by counting the telephone lists that appear on the bill with local, local toll and or long distance usage (sometimes you can find the call details under these sections of the phone bill: ‘Local Usage’, ‘Local Toll’, and ‘Long Distance’). It is not a reliable method to determine how many telephone lines your business is paying for. In most instances, not all telephone lines incur additions or changes, which means that only some telephone lines appear in this section of the phone bill. This only provides you with an accurate count if all of your telephone lines experienced additions or changes to service during that billing month. Many businesses count the telephone lines listed under the ‘Additions and Changes to Service’ section of the telephone bill.
Att wireless billing phone number how to#
Here are some quick tips on how to read your ATT phone bill or conduct an ‘apples-to-apples’ cost comparison with other providers. Much like merchant services fees, invoices for telecommunications services can be difficult to understand.
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